Payment and Refund Policy
Effective Date: [Insert Date]
Operated by: ZagDomain (OPC) Private Limited ("we", "us", "our")
Platform: Connectpik ("Platform", "Website", "App")
Email: support@connectpik.com
Users: YouTube creators using Connectpik ("you", "your", "creator")
1. Overview
Connectpik provides milestone-based collaboration payments for YouTube creators. Funds are securely held in the wallet until milestones are marked Completed, Cancelled, or Disputed.
2. Milestone Flow
- Buyer adds funds to wallet.
- Creator accepts and creates milestone.
- Chat unlocks after milestone creation.
- Either party can update status in chat:
- ✅ Completed → work finished
- ❌ Cancelled → collaboration cancelled
- ⚖️ Dispute → disagreement raised
3. Payment & Refund Logic
| Milestone Status | Action | Refund / Payout |
|---|---|---|
| Cancelled | Collaboration cancelled | 💸 Full refund to buyer |
| Completed | Work completed | 💰 80% to creator wallet, 20% platform fee (GST excl.) |
| Disputed | Issue raised | ⚖️ Connectpik investigates; refund may be full, partial, or none |
Connectpik's dispute decision is final and binding.
4. Billing & Tax Policy
- All invoices are issued by ZagDomain (OPC) Private Limited with GST @18%.
- If you do not provide billing info, Connectpik will use your login, registration, and state details for invoice generation.
- If you are GST-registered, you must enter correct details in your tax section.
- Any mismatch, incorrect, or invalid GST, PAN, or TDS data is your sole responsibility.
- Connectpik is not liable for GST credit errors or failed tax compliance due to wrong user entries.
5. Refund Timelines
- Refunds (full or partial) are processed within 5–7 business days to the buyer's wallet.
- Wallet funds can be reused or withdrawn per platform policy.
6. Chargebacks & Fraud
If chargebacks or payment fraud occur, Connectpik may freeze wallets, block accounts, and adjust funds after investigation.
7. Contact for Refund Queries
📧 Email: support@connectpik.com
Contact Us
If you have any questions about these Terms, please contact us at:
Connectpik
Email: support@connectpik.com
Phone: 07311-365-812